NEONATOLOGY
Experience
Neonatologists traditionally are hospital employees or independent hospital-based physicians. Commercial and managed care claims, as well as patient billings, are usually processed by a hospital claims department or an outside third party billing service. Most likely, neither of these entities employs personnel with actual experience in neonatology. But we do! Our billing staff has over 30 years combined neonatology experience! We know Neo!
Expertise
True, entering patient demographics and electronically filing claims does not require special expertise – but just as neonatology is a highly specialized field, account management for neonatology also is intricate. We utilize one of the nation’s leading medical software systems to store and manage your billing data and generate timely billing submissions to insurance carriers and patients as required.
NICU Global Codes
Our staff understands these special codes, what is bundled, but more importantly, what is not bundled and is billable as separate services. We routinely review your coding to ensure service levels are consistent with diagnosis codes. No – we do not code for you. Rather, we provide an objective overview of your ongoing consistency and accuracy. We may be able to help you identify missed revenue as a result of improper or poor coding.
Payment Errors
Our medical software indicates improper reimbursements by your managed care contracts. We automatically appeal erroneous payments either by phone or by letter.
Account Follow-up
We pursue all unpaid services until the carrier and/or guarantor have addressed each service. Because of our experience in neonatology, we understand distraught and traumatized parents. We draw from our years of neonatal experience and exhaust all avenues to collect from payors before we transfer account balances to your patients. We expressly follow your wishes concerning guarantors and unpaid balances. No accounts are sent to an outside collection agency without your written approval.
Bereavement
We understand the intense sense of loss of bereaved families and unless it is your specific request, we never contact these families. We successfully work with hospitals, carriers and even employers to resolve these account balances
Dedication
MAMS will always strive to meet the needs of its clients. Neonatal practices with high Hispanic patient populations have necessitated the inclusion of bi-lingual employees to assist with communication to these populations. We truly understand the needs of a neonatology practice and are committed to working with you as your business partner.
Liability
MAMS strictly adheres to all federal and individual state rules and regulations governing billing services. MAMS has an Advisory Panel to monitor the legalities of a medical billing service. Our panel includes a healthcare attorney, a medical practice consultant specializing in neonatology, and a CPA specializing in medical practices.
So whatever your reason, if you want to know more about MAMS, be assured that it is unlikely that you will find another service with more experience in neonatology.